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TERMS & CONDITIONS
ORDER ACCEPTANCE
All orders are binding once the client approves artwork and/or the order confirmation has been signed.
CHANGES
Any change to an order must be approved and signed. Changes can cause delays and Creative Concepts accepts no responsibility for missed deadlines caused by changes requested by customer. Approved artwork changes will be billed at the rate of $25.00 each after initial approval has been received and order placed. Artwork fees may apply (billed hourly); if changes are made to artwork and not text.
AUTHORIZED RETURNS/CANCELLATIONS
Merchandise found to be defective or incorrect due to Creative Concept’s error will be replaced if notice is given within 5 days from receipt of merchandise. Cancellations will be accepted within 24 hours of receipt of deposit. If a refund is authorized, the refund will be issued on company check. Other refund issues will be resolved with in store credit to be applied to the customer’s next order.
ALL CLIENTS
A 50% deposit will be required of all clients with the remainder due upon delivery. Orders totaling $1100 or more will require a 75% deposit, applies to Rush orders. Acceptable payment methods, cash, check, cashier’s check or money order. No terms will be extended to a client. COD fees may apply where applicable.
SAMPLES
Samples will be billed at full cost and other samples will be billed if Creative Concepts is billed. Appropriate credit will be given against the order once placed where applicable.
Setup charges can be minimized if Production-ready artwork is provided to size. Production-ready artwork is defined as follows:
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Artwork MUST be in Pantone Colors, otherwise artwork fees will apply
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600 dpi (or higher) laser prints sized to fit specs.
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Multi color imprints: send black & white separations with registration marks for each color.
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Always include a color composite.
We can also use letterhead, business cards and printed material on flat smooth surfaces. Please note that each of these require touching up, which can cause delays and are charged at the usual artwork charge of $65.00/hour. We are happy to help you with Logo Development, Color Separations, Design, Typesetting, etc. Cost for these services is $40/half hour.
ESTIMATES
Estimates and/or product pictures are provided to each customer. This is only an estimate and the actual cost will be reflected on the Order Confirmation, which must be signed by an authorized person to proceed with the order. The estimate is provided as good faith to do service. Should a company seek additional bids for services, copyrights belong to Creative Concepts for estimated items and we request the last right to bid. This means that you or your company agrees to provide a copy of the “best” bid reflecting same quantities and product to Creative Concepts so that we may have the opportunity to counter or meet comparably estimated products.
Rush orders are available. Normal completion is two-threes (2-3) weeks for wearables, four-five (4-5) weeks for domestic ad specialty, six-eight (6-8) for overseas ad specialty from the time the artwork is approved, a signed order confirmation and deposit are received. Rush orders are subject to product availability and fees associated with rush services. Rush fees can be between 10% and 50% of the invoiced amount, with a minimum fee of $50. Overnight shipping fees will be added. Rush fees will be based on the number of days to complete said project and minimum deposit of 75% to process is required.
DROP SHIPMENTS
Orders can be dropped ship if payment has been received in full for the order. If payment has not been received in full, the completed order will be shipped COD and COD fees will apply. A minimum drop ship fee of $15 will be added to the invoice. Once the order has been received, we request that you inspect your order. Once you have inspected your product, sign and fax a copy of the invoice acknowledging receipt and accuracy of your order to Creative Concepts.
LEGAL
Purchaser agrees to pay all of Creative Concepts actual attorney fees and any collection agency fees incurred in the collection of any amount owed hereunder and not paid when due. A finance charge and late fees will apply to the maximum of what the law allows on all balances over 30 days.
Your signature indicates that you have read, understand and agree to the terms and condition herein. No addendum will be accepted unless agreed upon by both parties, submitted in writing and signed by authorized individuals representing the companies.
